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Tech Bar Associate (Hong Kong)

compensation: Negotiable Commensurate to Experience
employment type: full-time
job title: Tech Bar Associate
The Global Tech Bars provide a concierge style experience inspired by the level of service seen in
consumer environments. They provide employees with individualized support in state-of-the-art
collaboration areas, along with hardware & software support, guidance, tips, demonstrations and
marketing of the firm’s latest products, tools and services. Focus is on enhancing the employee
experience through education, awareness and increase the adoption of the firm’s technology
products.

The successful candidate is well organized, articulate, proactive, comfortable with detail, nonhierarchical,
strategic, likes to execute and can foster strong working relationships.

You will work as part of a team focused on delivering a differentiated training and awareness offering
ensuring the training is at the right level and meets the varying needs of the APAC audience.

Key Roles and Responsibilities Include:

• Build an in-depth understanding of the Enterprise Workplace Roadmap, it’s operations,
processes and tools.
• Partner with Tech Bar leads on key strategies being formulated i.e. mobile, hardware,
collaboration and productivity applications to enhance user experience.
• Partner with Tech Bar leads to build out a Tech Bar program locally, and where required global
alignment with peers
• Partner with Tech Bar leads on vision, pilots, build-out and continual service improvements
including end user satisfaction
• Provide 1 on 1 concierge service to walk in customers in Tech Bar to assist their technology
issues.
• Facilitate and support Tech Bar schedule, events to conducting demos and managing loaner
equipment program and associated operations.
• Co-ordinate the Tech Bar logistics and admin such as scheduling and attendance
management.
• Collaborate with the Tech Bar experts in other regions to assist in delivering the weekly
technology new hire training.
• Provide regular and bespoke Tech Bar sessions in person or virtually.
• Maintain and upkeep the existing training materials as services are amended, upgraded or
retired.
• Develop and build relationships across your local office and beyond, build and gain trust from
employees and stakeholders.
• Responsible for self-management of allocated work assignments to ensure they are delivered
to expectations.

Skills & Experience:

• Experience in investment banking technical environment is a plus including providing
executive and concierge level service
• Experience in interacting with high touch users such as Traders, CIO’s and senior executives
• Previous Tech Bar experience, or Executive / Front Office Financial technical support
experience a plus
• Ability to build strong and lasting relationships with clients ensuring services provided are of
quality
• Strong people / client facing skills, agile thinking and problem-solving ability. Ability to
maintain composure, and customer focus, being patient, passionate and dedicated while
troubleshooting and solving customers’ usage and technical issues
• Ability to adhere to a schedule of customer appointments.
• Effective and strong verbal and written communication skills with the ability to present
complex technical information clearly and concisely.
• Show confidence and demonstrate the capability to present product training in front of a large
group of audience in an interactive and engaging way, both in person and virtually.
• An eagerness to learn, develop and lead on training activities, within a continuous
improvement culture.
• Demonstrate the ability to manage stress while providing professional and high quality
customer service.

Additional Requirements Including Qualifications:

• 5-7 years of experience in technology operations and training experience highly desired
• Strong organizational and multi-tasking skills with demonstrated ability to prioritize and align
responsibilities to the broader business while delivering results and managing expectations.
• Highly disciplined, able to work with limited supervision and make independent decisions
within scope of responsibilities.
• Excellent relationship management, communication and interpersonal skills
• Passionate about customer service and a commitment to exceeding expectations
• You share a passion and curiosity for technology including Microsoft and Mac certifications /
accreditations
• Providing frontline customer support including trouble shooting and diagnosis across
hardware and software.
• Fluency in spoken and written English. Conversant Mandarin & Cantonese a plus.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7745135815

posted:

updated:

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